Effective Date: January 1, 2025
Last Updated: January 1, 2025
Introduction
Goyal Salt Limited (“we,” “us,” “our,” or “Goyal Salt”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website goyalsaltltd.com (the “Website”), purchase our products, or interact with our services.
Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Website.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or newsletter
- Place an order for our products
- Submit an inquiry or contact form
- Request information about our products or services
- Participate in promotions, surveys, or feedback activities
- Apply for business partnerships or distributor opportunities
This information may include:
- Name and contact details (email address, phone number, mailing address)
- Company name and business information (for B2B customers)
- Payment and billing information
- Order history and preferences
- Communication preferences
- Any other information you choose to provide
Information Collected Automatically
When you visit our Website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Clickstream data and navigation patterns
- Date and time of access
We collect this information through cookies, web beacons, and similar tracking technologies.
How We Use Your Information
We use the information we collect for various purposes, including to:
- Process and fulfill your orders and transactions
- Communicate with you about your orders, inquiries, and requests
- Provide customer support and respond to your questions
- Send you marketing communications about our products, promotions, and updates (with your consent where required)
- Improve our Website, products, and services
- Personalize your experience on our Website
- Conduct market research and analyze customer trends
- Detect, prevent, and address technical issues or fraudulent activity
- Comply with legal obligations and enforce our terms and conditions
- Facilitate business partnerships and distributor relationships
Legal Basis for Processing (for Users in India and EU)
We process your personal information based on the following legal grounds:
- Consent: When you have given explicit consent for specific purposes
- Contract Performance: To fulfill our contractual obligations when you place an order
- Legitimate Interests: For our business operations, fraud prevention, and service improvement
- Legal Obligation: To comply with applicable laws and regulations
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyze Website usage. Cookies are small text files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Necessary for the Website to function properly
- Performance Cookies: Help us understand how visitors interact with our Website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect Website functionality.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
Service Providers and Business Partners
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Order fulfillment and logistics
- Website hosting and maintenance
- Marketing and analytics services
- Customer relationship management
These providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law or in response to:
- Valid legal processes (court orders, subpoenas)
- Protection of our rights, property, or safety
- Investigation of fraud or security concerns
- Compliance with regulatory requirements
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure socket layer (SSL) encryption for data transmission
- Restricted access to personal information
- Regular security assessments and updates
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Typical retention periods include:
- Order and transaction records: 7 years (for tax and accounting purposes)
- Marketing communications: Until you unsubscribe or withdraw consent
- Website analytics data: 26 months
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Correction
You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.
Data Portability
You may request a copy of your personal information in a structured, machine-readable format.
Deletion
You can request deletion of your personal information, subject to legal retention requirements.
Cookie Preferences
You can manage cookie settings through your browser preferences.
Withdraw Consent
Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section.
Children’s Privacy
Our Website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
International Data Transfers
If you are accessing our Website from outside India, please note that your information may be transferred to, stored, and processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:
- Posting the updated policy on our Website with a new “Last Updated” date
- Sending an email notification (for registered users)
- Displaying a prominent notice on our Website
Your continued use of the Website after such changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Goyal Salt Limited
Plot No. 229-230, Guru Jambeshwar Nagar,
Lane No. 7, Gandhi Path, Vaishali Nagar,
Jaipur, Rajasthan – 302021, India
Email: info@goyalsaltltd.com
Acknowledgment: By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
